Help Hub
Frequently asked questions
Quick, practical answers for buyers, vendors, and account-related support.
How do I track my order in real time?buyer
Open your order details page and use the tracking timeline. If the status does not update for an unusual time window, contact support with your order number.
How long do refunds usually take?buyer
Refund timing depends on payment method and bank processing. Most approved refunds are visible within a few business days after confirmation.
Where should a new vendor start?vendor
Start with the Start Here section, then continue with Vendor Panel essentials, POS setup, and hardware guidance based on your store model.
How often should I sync POS data?vendor
Sync before opening, after major catalog changes, and before peak service windows to reduce mismatch risk for pricing and stock.
What should I do if I cannot log in?account
Verify credentials, reset password if needed, and ensure account status is active. If access still fails, contact support with your account email only.
Where can I find the official legal policies?legal
All legal references (Imprint, Privacy, Terms, Cookies) are centralized on legal.kulturcart.de and linked from all academy and help properties.
Need deeper guidance?
Open the dedicated academy FAQ or contact support for case-specific help.